Returns & Shipping Policy

Hardware purchases:

Shipping cost is added at checkout and is dependant on the destination country.

If purchasing internationally, shipping will be under a DAP/DUU Incoterm unless otherwise stated.
Paton Audio will be responsible for export formalities from Great Britain and the customer is responsible for import formalities, including the payment of any applicable import duties, taxes and clearance costs.

All our orders are shipped tracked and the tracking number will be provided after shipping.


All our items of Hardware are covered by a one year warranty as standard. Any problems just get in touch.

Hardware (excluding custom builds), can be returned to us within 14 days of purchase date for a refund if you change your mind.

- Items must be in unused, new condition. No rack rash etc.
- You are responsible for any return shipping costs to us.

Please contact us prior to returning.

Software purchases:

At the time of purchase you will receive an email with a download link. If you have any problems just get in touch.


Due to their digital nature, once downloaded, we can offer no refunds on software purchases unfortunately. Please be aware of this before downloading.